1. What do I need to know to set up in Rome?
2. Which are my obligations?
Tenants are responsible for ordinary repairs and maintenance of rented apartments. This means both carrying out small, everyday repairs and Maintenance to the apartment, the appliances, and the installations; as well as taking good care of the apartment, the appliances, and the installations; and keeping them in a clean state.
Tenants are therefore responsible for repairs and maintenance which are due to normal use, or due to improper use and negligence. Any extraordinary repairs and maintenance that are needed are the responsibility of the landlord.
Some common kinds of ordinary repairs and maintenance that are the responsibility of the tenant are:
- Regular cleaning of the apartment: Should one choose to order cleaning services for the apartment, please make sure to use an official cleaning company, that will be able to issue an invoice for the cleaning services.
- Using appliances and installations with due care, and accordingly with the manufacturers' instructions.
Example 1: using dishwasher detergent and dishwasher salt brands as recommended by the manufacturer of a dishwasher.
Example 2: carrying out the yearly maintenance of the waiter boiler, as described in the maintenance booklet of the water boiler. - Replacing furniture or items that have been damaged by the tenant or by third parties which have been invited to the apartment by the tenant.
Example: replacing shattered plates or glasses. - Repairing any damages to the apartment that have been caused by the tenant or by third parties which have been invited to the apartment by the tenant.
Example: repainting a wall that has suffered a large coffee stain. - Notifying the landlord immediately in case the apartment presents any need of extraordinary repairs and maintenance. Failure to notify the landlord in a timely manner of any repairs that must be made by the landlord will make the tenant responsible for the extent of the damage which may have been avoided had repairs been organised in a timely manner.
Should any assistance be required in understanding if a particular kind of repairs or maintenance is to be covered by the tenant, or the landlord, please contact us.
The tenant and any third parties invited to the apartment by the tenant must respect the rules and regulations of the building, and respect the neighbours of the apartment. The exact rules and regulations of the building will be delivered to the tenant at the signature of the rent contract. Some of the most common building rules are:
- No excessive noise between 10:00 PM - 6:00 AM.
- Garbage must be properly separated and disposed of in the correct containers.
- The common areas of the building, such as corridors, elevators, or courtyards, must be kept free of garbage or personal belongings, unless otherwise indicated. Some provisions for the storage of personal belongings in common areas may be made; such as the possibility to park bicycles in a building courtyard.
Failure to respect the building rules and regulations, if contested at least twice by registered mail to the tenant by the landlord or by neighbours, constitutes a violation of the rent contract and will allow the landlord to resolve the rent contract, forcing the tenant to vacate the apartment.
Rent payments must be done by the tenant punctually, so that the landlord receives the payment within the day specified in the rent contract.
Any bank charges, such as international bank transfer fees, must be covered by the tenant, so that landlord receives the correct full rent payments.
Please note that delays in rent payments constitute a a violation of the rent contract and will allow the landlord to resolve the rent contract, forcing the tenant to vacate the apartment.
The tenant must re-deliver the apartment to landlord, on the end date of the rent contract, in the same state in which the apartment has been delivered, allowing the next tenant to immediately enjoy the apartment to its fullest extent. This means that the apartment must be re-delivered:
- Fully cleaned.
Should one choose to order cleaning services for the final cleaning apartment, please make sure to use an official cleaning company, that will be able to issue an invoice for the cleaning services. - Free of personal belongings of the tenant, and free of perishable items.
Example: the apartment must be free of items such as leftover toiletries, leftover food, used linen. - With all appliances and installations functioning and in a good state.
Please note that if the tenant does not leave the apartment in a good state, then the landlord may execute all necessary repairs, maintenance, or cleaning, and charge the damages or expenses to the security deposit. Please note that damages which are a result of normal use of the apartment, such as small scratches on the walls or floor, may not be charged to the security deposit. Only damages exceeding those that may be expected as a result of normal use may be charged to the security deposit.
3. How do I pay the intermediation fee?
Under each apartment you can find a button they let you fill a specific form in order to process your payment to Renting Rome.
Please input the amount in EUR and the payment title as indicated on the Payment Instructions document that you will receive from us.
After clicking the Pay With Card button; you will be directed to a secure payment procedure powered by Stripe.
4. How do I face technical issues?
5. Tips and advice
In case the electricity, gas, or internet bill of your house is set in your name, then you will receive the bill by mail. The letter containing the bill will also contain a payment slip, known as a 'bolletta' in Italian. You may pay the payment slip at any office of the post office; any tabaccheria (tobacco shop); at some supermarkets; or if you have an account of an Italian bank, at an ATM of your Italian bank or through the online banking function of your Italian bank. Some payment slips may also be paid by bank transfer. If that is the case, you will find the full bank details directly on the payment slip.
Waste is separated between organic waste (brown bin), glass (green bin), paper waste (white bin), plastic and metal waste (yellow bag in a steel bin), and general waste (transparent bag in a steel bin). You will find the waste bins in the courtyard or basement of your building. Waste separation is obligatory in Italy, and failure to follow the rules may result in fines.
Please remember that keeping your house in a good, clean state is one of your duties as a tenant. If you are looking for someone to help you in cleaning your house, we offer cleaning services through our insured, professional cleaning partner who will be happy to help you clean your apartment. We offer both regular, weekly cleaning; and final cleaning in preparation for the move-out of your apartment.
Se vuoi acquistare il servizio di pulizia o richiedere supporto tecnico
Go to the service page6. How can I cancel my contract?
Your stay in your apartment is governed by your rent contract. Your rent contract will most likely include the following:
- Minimum duration of stay: it is usually 12 months. During this period, you may not leave the apartment.
- Cancelation notice period: it is usually 3 months or 6 months. You must inform your landlord for-mally in advance if you wish you leave your apartment, with an advance notice of usually 3 or 6 months.
In order to respect your rent contract and avoid any financial losses, you will have to act in accord-ance with both of the clauses. We are here to help you with this. It is generally advisable to inform your landlord of your cancellation both in person and by formal notice, even if you have already discussed your cancellation informally.
We have outlined the most common cases of rent contract cancellations and what to usually ex-pect in each of the cases.
- Regular cancelation: you wish to cancel your rent contract with the appropriate advance formal no-tice (it is usually 3 months or 6 months). This is always possible if you know when you will be mov-ing out.
- Irregular cancelation: you wish to leave your apartment earlier then the contractual minimum stay or the contractual cancellation period. That is possible, however only if the landlord agrees to re-lease you from the rent contract. Generally, landlords tend to agree to release tenants from rent contract if an appropriate replacement tenant has been found to take over the rent contract. Rent-ing Rome can help you with that.
We will walk you through the process of cancelling your rent contract depending on your individual situation. We do not limit our cancelation service to existing customers, as we are interested in get-ting to know your landlord through the cancelation procedure, and extend our network of apart-ments. In the next step, you will need to fill out a form in order for us to organize your cancellation request. It is important that you understand that a cancellation request must be signed by you, and may not be delegated to us.
7. How do I move out?
When you are moving out, we will check the state of the apartment together with you and the landlord, just as was done when you were moving in. We strongly advise you to notify us of when you are moving out, so that we may be present as an independent third party in case there are any doubts about the state of the apartment. If there are any new damages present in the apartment, please notify us in advance, so that they may be addressed before the move-out meeting. Any new damages present in the apartment at the move-out meeting may affect the amount and speed of your security deposit reimbursement.
Schedule your meeting for your move out of your apartment at: moving out.
